Politica di Rimborso

Last updated: January 2026

This Refund & Returns Policy applies to purchases made on Rearow.com and is designed to comply with EU consumer protection laws, including the Italian Consumer Code and EU Directive 2011/83/EU.

1. Right of Withdrawal (EU Customers)

If you are a consumer residing in Italy or the European Union, you have the legal right to withdraw from your purchase within 14 days without providing any reason.

The withdrawal period expires 14 days from the day you receive the product.

To exercise your right of withdrawal, you must inform us of your decision by email at Support@Rearow.com.

2. Conditions for Returns

To be eligible for a return:

• The item must be unused, unworn, and in its original condition

• The item must be returned in its original packaging

• Proof of purchase (order number or receipt) is required

We reserve the right to refuse returns that do not meet these conditions.

3. Non-Returnable Items

The following items are not eligible for return or refund:

• Items damaged due to misuse, negligence, or normal wear and tear

• Items returned without original packaging

• Hygiene-sensitive items once opened (if applicable)

• Gift cards or promotional items (if applicable)

4. How to Start a Return

To initiate a return, please contact us at Support@Rearow.com with the following information:

• Order number

• Reason for return

• Photos of the product (if damaged or defective)

We will respond within 12 hours during our business hours and provide return instructions.

5. Return Shipping Costs

• Return shipping costs are the responsibility of the customer, unless the item is defective or incorrect

• Original shipping fees are non-refundable

• We recommend using a tracked shipping service, as we are not responsible for lost returns

6. Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved:

• Refunds will be processed to the original payment method

• Processing time: 5–10 business days, depending on your payment provider

7. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with photos.

In such cases, we will:

• Replace the item at no additional cost or

• Issue a full refund, including shipping costs

8. Late or Missing Refunds

If you have not received your refund:

1. Check your bank account again

2. Contact your payment provider

3. Contact us at Support@Rearow.com if the issue persists

9. Exchanges

We do not offer direct exchanges. If you wish to replace an item, please return it for a refund and place a new order.

10. Business Information

Store Name: Rearow
Website: Rearow.com
Company Name: BRIGHT TIME LIMITED
Company Number: 07356524
Operational Address: Via Serrano, 23, 28001 Milano, Italia
Email: Support@Rearow.com
Phone: +44 7374 805970

11. Changes to This Policy

We reserve the right to update this Refund & Returns Policy at any time. Changes will be posted on this page with an updated revision date.