Politica di Spedizione
Last updated: January 2026
Welcome to Rearow. This Shipping Policy explains how orders are processed, shipped, and delivered when you purchase from Rearow.com. Please read it carefully before placing an order.
1. Company Information
- Store Name: Rearow
- Website: https://rearow.com
- Company Name: BRIGHT TIME LIMITED
- Operational Address: Via Serrano, 23, 28001 Milano, Italia
- Email: Support@Rearow.com
- Phone: +44 7374 805970
2. Shipping Destinations
We currently ship to:
- Italy
- Selected European Union countries
If your country is not available at checkout, please contact our support team before placing an order.
3. Order Processing Time
- Orders are processed Monday to Friday, excluding public holidays.
- Processing time: 1–3 business days after payment confirmation.
- Orders placed on weekends or holidays will be processed the next business day.
Once your order has been shipped, you will receive a confirmation email with tracking details (if available).
4. Shipping Times
Estimated delivery times may vary depending on destination and carrier:
| Location | Estimated Delivery Time |
|---|---|
| Italy | 3–7 business days |
| EU Countries | 5–10 business days |
Note: Delivery times are estimates and may be affected by customs delays, weather conditions, or carrier issues beyond our control.
5. Shipping Costs
- Shipping fees are calculated at checkout based on:
- Destination
- Package weight and size
- Selected shipping method
Any applicable shipping costs will be clearly displayed before you complete your purchase.
6. Customs, Duties & Taxes
- For EU orders, prices generally include applicable VAT unless stated otherwise.
- For deliveries outside Italy, additional customs duties or taxes may apply depending on local regulations.
- These charges are the responsibility of the customer and are not covered by Rearow.
7. Tracking Your Order
Where available, tracking information will be sent to your email once your order has been dispatched.
If you do not receive tracking details, please contact us.
8. Delayed or Lost Shipments
If your order is delayed or appears lost:
- Contact us at Support@Rearow.com
- We aim to respond within 12 hours during business days.
We will work with the carrier to resolve the issue as quickly as possible.
9. Incorrect Address or Failed Delivery
- Please ensure your shipping address is accurate at checkout.
- Rearow is not responsible for delays or losses caused by incorrect or incomplete addresses.
- If a package is returned due to a failed delivery, additional shipping charges may apply.
10. Customer Support & Opening Hours
Our support team is available:
- Monday – Friday: 9:00 – 17:00 (GMT+1)
- Response Time: Within 12 hours on business days
📧 Email: Support@Rearow.com
📞 Phone: +44 7374 805970
11. Changes to This Shipping Policy
We reserve the right to update or modify this Shipping Policy at any time. Any changes will be posted on this page with an updated revision date.
If you have any questions about shipping, feel free to contact us.
Thank you for shopping with Rearow.